Frequently Asked Question

  1. At what age does my child require a ticket?
  2. Can I cancel my order for a full refund if I no longer wish to attend the event?
  3. Can I place tickets on hold?
  4. Can you reprint tickets if they are lost, stolen or misplaced?
  5. Can you send my tickets to a PO Box?
  6. Can you send my tickets without a signature?
  7. Do you refund on canceled events?
  8. How do I know that the tickets are genuine tickets?
  9. How will I get my tickets?
  10. If a show is rescheduled & I am unable to attend, do you refund my money?
  11. Why is the printed price on the ticket if different than the price I paid?
  12. What methods of payment do you take?
  13. Why are these tickets paper and why is there another person’s name on them?
  14. How can tickets listed on the website not be available?
  15. Can you mail my tickets to me?
  16. Are these seats next to each other?
  17. Why can’t you leave the package without a signature?
  18. Why do I have to do a fax? I order over the internet all the time & do not have time to do this?
  19. Why do I have to pay for shipping when the tickets aren’t being shipped immediately upon purchase (e.g. season tickets, future events, etc.)?
  1. At what age does my child require a ticket?

    For most events, all children who have reached their second birthday require a ticket to gain admittance to the Venue. Any child who has yet to reach their second birthday does not require a ticket; however, they may not occupy a seat and must sit on a parent or guardian’s lap. Please note, that for certain children’s events (such as Barney), all children who have reached their first birthday require a ticket. Please check with us for your specific event for more information prior to your purchase of tickets back to top
  2. Can I cancel my order for a full refund if I no longer wish to attend the event?

    Once an order is placed all sales are FINAL. No Cancelations, Refunds, or Exchanges. Our refund policy is a result in the difficulty involved in getting the correct tickets returned and placed back on the market to be sold before the date of the event. We always prefer to acomidate our customers but it is often not possible for us to do so and still be able to resell the tickets. We apoligize for any inconvience this might cause. back to top
  3. Can I place tickets on hold?

    No, we can not place tickets on hold. back to top
  4. Can you reprint tickets if they are lost, stolen or misplaced?

    No we cannot reprint or manufacture tickets. We sell the original tickets that come from the box office of the event, we do not print them ourselves. Each ticket is irreplacible so please be careful with them. back to top
  5. Can you send my tickets to a PO Box?

    No. We need to ship tickets to an address where an adult over 18 is available to provide a signature. This is done so we can make sure our tickets are delivered to you. back to top
  6. Can you send my tickets without a signature?

    No, we require signatures on all ticket shipments. Without a signature there is no way for us to know for certain who recieved the tickets. Because the tickets can not be replaced if lost or stolen it is important that we be able to track who they were delivered to secure your order. back to top
  7. Do you refund on canceled events?

    There are No Refunds on rescheduled events, however we do refund on canceled events ONLY if the tickets are returned within 7 days of the event and if they are shipped through a traceable shipper such as UPS or FedEx (shipping charges are not part of the refund). back to top
  8. How do I know that the tickets are genuine tickets?

    All tickets sold by Just Great Tickets.com are 100% guaranteed to be authentic. In case you somehow did receive back tickets from us we will refund 100% of your order. We go to great lenghts to make sure this never happens. Getting you to the show without any hasels and confidence in your tickets is our number 1 priority. back to top
  9. How will I get my tickets?

    For most orders, Just Great Tickets will utilize two delivery methods to get your tickets to you. All shipment options are guaranteed to be delivered within the listed time frame, from shipment date - not from order placement. In most cases we ship using Federal Express, using FedEx insures that you always know when your tickets are shipped by the seller and when they will be delivered. A few important points to consider: Someone must be available to sign for the package upon delivery. Most orders are dropped off at FedEx by our stores within 24-72 hours of your purchase. Please keep this time frame in mind when choosing your delivery address. If you are requesting to ship to an address other than your billing address, our stores may require additional information. Orders cannot be shipped to P.O. Boxes. Occasionally tickets do not ship until closer to the event date. In these cases, we will notify you of the delay when your order is confirmed and give you an estimated ship date. You can still rely on Just Great Tickets guarantees that you will get your tickets in time for the event. Please make every effort to provide the correct shipping information. When placing your order, please provide the contact information for the person who will be picking up your tickets. Any name change after your order is placed could result in delays at time of pick-up. Please be sure this contact information also includes a cell phone number where we can reach you on the day of the event so that we may get in touch with you easily should it be necessary. When picking up your tickets, please be prepared to present the credit card used for purchase and a valid photo ID. back to top
  10. If a show is rescheduled & I am unable to attend, do you refund my money?

    There are No Refunds on rescheduled events. back to top
  11. Why is the printed price on the ticket if different than the price I paid?

    We are a ticket broker meaning we sell tickets at a premium meaning most tickets are sold over the printed price (face value). We buy tickets from season ticket holders and other brokers for above face price and then make them available to you. back to top
  12. What methods of payment do you take?

    Credit Card: MasterCard, Visa, Discover, and American Express by phone, internet, or in person. Cash: If you are in Chicago you can pay by in person at our office. back to top
  13. Why are these tickets paper and why is there another person’s name on them?

    These paper tickets, also known as Ticket-fast tickets, are the new form of print your own tickets being offered by Ticketmaster. Ticket-fast tickets allow for customers to obtain their tickets by email rather than waiting for them to be shipped. Ticket-fast tickets are as valid as traditional hard tickets. The name printed on the ticket belongs to the individual whose credit card was used to purchase the ticket originally, however this does NOT require that individual to be the one using the ticket. back to top
  14. How can tickets listed on the website not be available?

    The website you are viewing is not in real time. What may appear available, unfortunately, may already be sold because the website is updated once every business hour. After our normal business hours, the frequency of our updates decreases. back to top
  15. Can you mail my tickets to me with U.S. mail?

    No, Just Great Tickets cannot mail tickets to our customers. If tickets were sent by U.S. mail there is no way of tracking the shipment/delivery. By using a delivery service such as Federal Express, packages can be tracked online or by phone. The customer’s signature is also required to help verify delivery and receipt of the ticket package. back to top
  16. Are these seats next to each other?

    Unless otherwise noted, seats purchased in sets or groups are always next to each other. It says there are 4 tickets available, so why won’t it let me purchase an odd number, such as 3 or 1 ticket? back to top
  17. Why can’t you leave the package without a signature?

    We require the customer or someone at the residence/delivery address to sign for the package. This way we have written documentation/proof of delivery. This is also how we verify the delivery and receipt of the package. back to top
  18. Why do I have to do a fax? I order over the internet all the time & do not have time to do this?

    For the Customer’s protection against credit card fraud, a fax authorization may be required for security purposes, to ensure the customer’s credit card, identification, signature, and billing address are correct. This is something that protects the customer and the company. back to top
  19. Why do I have to pay for shipping when the tickets aren’t being shipped immediately upon purchase (e.g. season tickets, future events, etc.)?

    Even though the tickets are not being shipped immediately on the day of the purchase, they will still be shipped at a future date, thus requiring some kind of shipping fee at that time. Whatever shipping method was selected (e.g. Next Day, 2-Day, etc…), that is the service that will be performed and charged for. We recommend 2 Day Shiping for most orders. back to top